Can NovaCore support only part of our operation?
Yes. Organizations can use a focused solution such as ROI Complete, Retrieval, Audit, Access, or Command, or combine services into a customized operating model.
Frequently Asked Questions
Clear answers before implementation begins.
Review common questions about NovaCore services, implementation, platform access, billing, support, and customizable operating models.
How does onboarding work?
The process normally includes discovery, scope confirmation, contracting, kickoff, workflow review, configuration, training, validation, and launch planning.
Can clients see request status?
Access depends on the selected solution and assigned role. Configured client workspaces can provide request, queue, reporting, support, and operational visibility.
How is support handled?
Authorized users can use the NovaCore support workflow for questions, access issues, and operational assistance. Escalation paths are established during implementation.
Is pricing published online?
No. NovaCore solutions are scoped around volume, workflow, service mix, and implementation requirements. Pricing is discussed through discovery and proposal development.
Does NovaCore replace our EMR?
No. NovaCore is designed to support healthcare information workflows alongside the organization’s existing systems and operating environment.
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